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International Competencies

We have been helping our clients to communicate, negotiate and cooperate successfully with their foreign partners, colleagues, clients and suppliers for more than 25 years. Tailored seminars, workshops or individual coaching, consulting, training or assistance for a specific purpose or business trip. Make sure you are successful and reach your goals with people from a different cultural background just as you do in your own country.

Cross-Cultural Communication

When in Rome do as the Romans do, is a well known proverb. In other words behave as those around do, respect the beliefs and practices of the local culture and conform to society. Translated into international business this means that it is not enough to know a foreign language to be successful. It takes awareness of your own culture, values and behavior as well as the knowledge of the target culture, the ability to change perspective and act accordingly. Sensitive cross-cultural communication helps avoid costly misunderstandings and conflicts. Set yourself up for international success.
Don’ t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. if you need to communicate across cultures or simply want to enhance your international competencies. We will be pleased to elaborate a proposal that fits your specific needs.
A must for frequent business travelers and anybody working internationally.

Culture and Country Specific Cross-Cultural Training/Coaching

According to research as much as 70% of all assignees quit before completing the assigned job. A huge cost for the company and the individual. In order to ensure effective job performance, assignees and their families or first time expats need adequate preparation to identify strategies for bridging cultural differences and successful adaptation to the host culture. Training and coaching include assignee motivations, goals and challenges, awareness of home and target cultures, cross-cultural communication skills, daily life and how to do business in the host culture.
Don’t hesitate to contact us for a tailored proposal for Italy, France, Portugal, Canada, Brazil and India. We will be pleased to create a training or coaching program that fits your needs and can be designed to include family members.

International Leadership

Knowing the market, your product or the service provided along with being proficient in the foreign language doesn’t make a successful international leader. According to cultural values and standards what makes a good leader may be perceived in different ways. Leaders who are not knowledgeable about differences in power distance, individualism, masculinity, uncertainty avoidance, long or short term orientation, indulgence (cfr. Hofstede), time perception, communication style or work ethics encounter difficulties in building and maintaining relationships, enabling people to grow and perform. This applies to both a country and an organization.
Learn how to build common grounds, starting from recognizing cultural differences. Please, don’t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. for a tailored proposal.

Last Minute to Go

Do you have a last minute assignment abroad, a negotiation or presentation in front of an international audience and no time left for preparation? No worries. Our Last Minute to Go Training or individual Last Minute Coaching will provide you with the essentials before you leave or while traveling.
This email address is being protected from spambots. You need JavaScript enabled to view it. for any last minute help needed. We will be pleased to take care of it.

Coaching

Not only assignees or expats are challenged by cultural differences, but also people dealing with international partners, suppliers, leaders or colleagues with diverse cultural backgrounds. Individual coaching is all about your specific challenges, needs, personality, resources and preferences and helps you to become your best self and live up to your highest performance expectations.
Don’t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to elaborate a proposal that fits your specific needs.

Communication Services

Along with cross-cultural consulting, coaching and training we can help you express your ideas in the foreign language. Spoken language at negotiations, business meetings, or content-management, brochures, or copy-writing for your catalog or website.
Haven’t found what you are looking for? This email address is being protected from spambots. You need JavaScript enabled to view it., we might have it.

Communication Skills

Communication has never been as important as today. The new technologies enable us to communicate more than ever, but this does not necessarily mean we understand each other better than before, on the contrary. Many of the new communication channels, like text messaging and videoconferences, add new challenges to well known pitfalls. It is not surprising though, that it’s always been considered an art to get the message across in a way that evokes the images, feelings, notions and reactions the sender intended with his words, gestures, posture and mimics. Indeed, even the very best ideas or products need to be communicated in an appropriated way to capture the audiences’ interest and reach out for success. Not to talk about interpersonal relationships: communication is the rise and fall of many collaborations. Don’t get lost in communication, let us help you get your message across.

Communication Basics Everyone Should Know

When we communicate we share information, confront ideas, opinions and negotiate power. It is not surprising that communication skills assume an increased importance in our careers and daily interactions. Whether you want to increase your general impact or need to handle a difficult conversation with an employee or co-worker, your success depends on your communication skills and personal charisma. Make sure you get your best self across.

Public Speaking

Are successful speakers born? There is no such thing as the perfect speaker. Every individual, man and woman, have their unique style. Authenticity is the key to come across as somebody worth the audiences’ full attention. It might be just the little imperfections that make the audience love you. In more than 20 years of training and individual coaching we have learned that there is a speaker within each of us waiting to be discovered.
Please don’t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. for a proposal that fits your needs: inhouse or individual training or coaching. We are pleased to help you improve your skills

Setting Your Voice for Success – Voice Training

Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning. Maya Angelou
You might not realize it, but your professional success, personal happiness, and satisfaction in life is directly linked to your ability to communicate. And by communicate, we're not just talking about the words you use. In fact, the words you use only count for about 7% of whether or not anyone believes you, likes you, thinks you are smart, strong or successful. Body language counts for about 55%. More importantly, tonality, the sounds your voice make apart from the words, count for more than 38%. And when you understand how your physiology, body language and tonality can combine, you will be in control of about 93% of the magical powers of communication and influence.
Don’t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. to improve the way you sound. We will be very pleased to provide you with a personal response.

Speak and Present like a Pro

Presentation skills aren't just for top executives and CEO's anymore. They're essential for any person in business who wants to get their point across confidently, clearly, and without nervousness, whether they're presenting a new idea, or selling a product or service. Keep it concise, clear and competent is the golden rule of the 3 C’s. However, to improve your presentation skills instantly, bear in mind the most important of all rules. It is all about your audience. You will learn how to use your voice and body language effectively and get detailed tips on how to prepare slide-shows to connect with your audience and get your message across.
Don’t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. if you need personal coaching, individual training or assistance with a specific presentation. We will make sure you perform like a pro.

Nonviolent Communication

Conflicts are exhausting and time-consuming besides being expensive, money wise speaking. Learning how to state your point of view followed by a clear request, without jeopardizing the relationship makes a big difference. Not only will this enhance the relationships with your colleagues, superiors or employees, but it will also boost productivity and increase the overall quality of the work environment.

Constructive Feedback/h4>

Everybody wants feedback, especially if it is positive, or at least constructive and doesn’t hurt our feelings. Unfortunately, such feedback is not easy to obtain and even rarer in a work environment. However, it takes just some simple but effective and easy to learn rules to help you give and ask for constructive and appreciative feedback, and to handle negative feedback in an elegant way.

Cross-Cultural Communication/h4>

When in Rome do as the Romans do, is a well known proverb. In other words behave as those around you do, respect the beliefs and practices of the local culture and conform to society. Translated into international business this means that it is not enough to know a foreign language to be successful. It takes awareness of your own culture, values and behavior as well as the knowledge of the target culture, the ability to change perspective and act accordingly. Sensitive cross-cultural communication helps avoid costly misunderstandings and conflicts. Set yourself up for international success. A must for frequent business travelers and anybody working internationally.
Don’ t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. if you need to communicate across cultures or simply want to enhance your international competencies. We will be pleased to offer a proposal that meets your specific needs.

Leadership and People Development

Knowledge and ideas are going to be the most valuable assets of any organization. It has to be every leader’s objective to promote innovation and creativity through a corporate culture based on teamwork.

Rosabeth Moss Kanter, Harvard 

The „human factor“ makes the difference. Competitiveness and success are directly proportional to to people development and the ability to unleash and promote the “human” potential, their creativity and resourcefulness along with the will to reach the organization’s objectives.

Leadership

Everybody knows at least one leader who has inspired their lives. Leaders encourage people to believe in themselves and reach their maximum potential. They help themselves and others to do the right things. They build an inspiring vision, create something new and set direction. Leadership is about mapping out where you need to go to "win" as a team or an organization. It is about creating the trust, necessary to enable people to take action, to be proactive in their jobs and in their lives. It is dynamic, exciting, and inspiring, but it is also demanding, especially if you work in an international context and with people from diverse cultural backgrounds. To be a leader means continuous development and improvement, starting from yourself.

Teambuilding

Teamwork is essential to labor organization and the heart and soul of a company, organization or family. Working collaboratively with a group of people in order to achieve a common goal is based on individual drive, skills and motivation. However, to make sure that the team is greater than the sum of its parts, it takes subject-matter knowledge, people skills, and the ability to communicate effectively. But it is the spirit of teamwork that breathes life and creativity into your organization.
A key role of every leader is to continually build teamwork within their organization. Unfortunately, most managers and supervisors unwittingly sabotage their own team-building efforts through a lack of awareness. Our team-building seminars and workshops are designed to create a new level of teamwork awareness and team building skills.
This email address is being protected from spambots. You need JavaScript enabled to view it. to schedule a team-building seminar workshop for your managers, team leaders or creative, fun and effective team-building activities for your team. We will be pleased to send you a proposal designed to tailor your needs.

Train the Trainer for Managers, Team Leaders, Subject Matter Experts

To create a competitive advantage, organizations need to be flexible and learn faster than their competitors. To maintain knowledge about new products and processes, understand what is happening in the outside environment and produce creative solutions, companies need to develop and rely on the knowledge and skills of all within the organization. This requires continuous learning, co-operation between individuals and groups, effective and reliable communication. It is therefore important, that key players, managers, subject-matter experts or team leaders promote and set up cross-functional learning along with a culture of trust, knowledge sharing and self-improvement practiced in daily life. Often it is not the lack of will, but the lack of awareness and knowledge that sabotages people development, knowledge sharing and continuous learning.
Improve your ability to convey knowledge, to train, motivate and coach the people you work with in order to trigger self-mastery throughout the entire organization.
Set up your organization for learning and competitive advantage. Contact us. We will be pleased to offer a tailored training program including principles of adult learning, training design and teaching, principles of coaching, motivation, communication and conflict management to sustain your key players in this exciting and extremely satisfying endeavor.

Motivation and Empowerment

Motivation is what gets us started. Doing whatever we do out of an inner impulse, out of pure pleasure is the strongest of all motivations. However, sometimes it is praise, award or success to motivate us. No matter if motivation is type one or two, it is the ability to motivate ourselves and the people working with us that makes the difference. Empowerment, self-responsible behavior, boosted individual and group performance in a positive work-environment lead to success. Success boosts motivation. A virtuous circle. Motivation and empowerment pay off. Learn how to motivate and empower yourself and others. This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to provide you with a tailored program that suits your organizational needs.

Communication Skills

We cannot NOT communicate, but this does not mean we understand each other or we get our message across evoking the intended reaction. Communication is an essential part of any human interaction, be it at work or at home. Ideas, objectives, strategies, information and knowledge need to be communicated in an effective and reliable way to obtain the desired result. Improve teamwork, motivation, empowerment, interpersonal relationships, learn how to conduct difficult interpersonal conversations elegantly and skillfully.
This email address is being protected from spambots. You need JavaScript enabled to view it.We will be pleased to identify your specific needs and offer a tailored solution.
Want to know more about communication? Check out our offer on the left at the top of the page.

Conflict Management

Do you like conflicts? Almost nobody does. Not so much because of the conflict in itself, but because of the way we are used to dealing with it. Arguments can be very scary and spoil our relationships with colleagues, partners, and even worse, with superiors. Nevertheless, conflicts bear huge creative and innovative potential that gets lost if not dealt with in a constructive way. You can learn how to state your opinion and make concrete requests while listening and respecting the other person’s point of view. How to identify the needs and interests at stake and accordingly develop satisfactory solutions for both parties. Our approach is based on the principles of affirmative nonviolent communication and Betzavta.
Please don’t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. for seminars, workshops, in-house training or individual coaching. We will be pleased to offer a tailored program that suits your specific needs.

Time and Self-Management

Time is one of the most precious resources at our disposal. Once it’s gone, it cannot be recovered. So it makes sense to make good use of it. However, it is not about managing time, it is about managing yourself. Work smarter not longer. Enhance your personal effectiveness skills, streamline your workflow, set priorities, eliminate waste and increase the overall quality of work and life. Effective self and time management means less negative stress and high performance through positive stress, keeping your energy level in balance.

Stress Management

Believe it or not, but stress can be fantastic, or it can be fatal. It is all up to you. "The absence of stress is death" stated Hans Selye, one of the pioneers in stress research. In other words: if we can’t live without, there must be some positive aspects to it. Indeed, there is positive and negative stress. The first boosts performance whereas the latter is harmful and has to be kept under control.
Responses to stress-causing factors, also called „stressors“, are fairly general. Nevertheless, there can be quite marked differences in response depending on cultural or personal background. Find out which stressors you are exposed to, which you can eliminate and how to cope with those you can’t in order to make stress work for you. Don’t hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to find the perfect solution for your needs, be it seminars or individual coaching. We offer a wide range of stress coping tools and relaxation methodologies to make sure your stress level is always on the positive side.

Organizational Development

"The only thing that is constant is change"
Heraclitus

Change is important for any organization that wants to keep up with today's fast-moving environment. Without change businesses would likely lose their competitive edge and fail to meet the needs of their customers. The more the organization is able to adapt to market changes the more it will be successful on the long run. Involving all players actively in a cross-functional learning network inside the organization reduces natural resistance to change, because collaboration, active contribution and the sharing of the whys and wherefores satisfy the need for orientation, security and stability. We help you to make sure everybody is on boat and to make change processes smooth and meaningful.

Change Management

Change can and should be fun. It is important though to follow some essential rules to make sure people get and stay on boat. As a matter of fact change affects people just as much as processes and structures and it is important to share the whys and the wherefores in a reliable way. Change must be collaborative and accompanied by positive reinforcement so that people can fully appreciate the benefits (behavior) changes can have. If change is perceived as fun and as something that adds value, resistance decreases and behavior changes easily.
Please do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.. It will be our pleasure to accompany the changes in your organization and help you to make sure your employees are actively involved and get on boat.

Continuous Improvement

Most people and organizations strive for improvement. In our experience there is almost no limitation to human creativity, individuals and teams, when it comes to continuous improvement and problem solving, be it products, processes or the quality of the provided service. Nobody knows their workplace better than your employees, which makes them a precious source for improvement and waste elimination in order to focus on value added activities. Organizations need lean processes and flexibility, from the bottom to the top. Provide your employees with the necessary skills and tools to solve problems as soon as they arise. Improvement adds value to your organization and enhances employee engagement and motivation.
Please, do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to provide a tailored solution for your specific needs.

Work Process Optimization

Efficiency is not just essential to competitiveness and economic success. Unnecessary fatigue and inefficient activities are frustrating and lead to negative stress, mistakes and quality issues. According to our experience every workplace offers potential for improvement and increased efficiency. Especially work routines should be checked on a regular bases for improvement and standardization. Small, seemingly negligible details can make the difference and boost efficiency a great deal, improving at the same time the quality of the workplace for your employees.
Please This email address is being protected from spambots. You need JavaScript enabled to view it. for seminars, workshops or on-the-job training in real life situation.

Problem Solving

The capacity to successfully solve problems, whenever they arise is a characteristic of flexible and highly competitive organizations. As a matter of fact, most people are able to identify problems, but to solve them systematically it takes a rational and creative approach, along with a set of specific problem solving skills and tools. However, you do not have to be a subject-matter-expert to make a significant contribution to solve problems. On the contrary, a fresh look from somebody who is explicitly not involved and not an expert makes it easier to find creative and out-of-the-box solutions.
Please do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to provide problem solving seminars or workshops on the job. Whenever possible we prefer to deal with real problems instead of case studies to make sure you capitalize on the training from day one.

Train the Trainer for Managers, Team Leaders, Subject Matter Experts

To create a competitive advantage, organizations need to be flexible and learn faster than their competitors. To maintain knowledge about new products and processes, understand what is happening in the outside environment and produce creative solutions, companies need to develop and rely on the knowledge and skills of all within the organization. This requires continuous learning, co-operation between individuals and groups, effective and reliable communication.
It is therefore important, that key players, managers, subject-matter experts or team leaders promote and set up cross-functional learning along with a culture of trust, knowledge sharing and self-improvement practiced in daily life.
Often it is not the lack of will, but the lack of awareness and knowledge that sabotages people development, knowledge sharing and continuous learning.
Improve your ability to convey knowledge, to train, motivate and coach the people you work with in order to trigger self-mastery throughout the entire organization.
Set up your organization for learning and competitive advantage. This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to offer a tailored training program including principles of adult learning, training design and teaching, principles of coaching, motivation, communication and conflict management to sustain your key players in this exciting and extremely satisfying endeavor.

Self-Driven Adult Learning

Life-long learning has become the number one ability to have in knowledge societies and organizations if you want to keep up with the increasingly faster changes of markets and economies. Formal learning, such as in seminars and workshops or informal learning on-the-job or from personal experience, should be sustainable and worth your time and effort. Besides that, and even more important, learning should be fun. To make your learning efforts a success we created LearnInProgress, a 5 step methodology for adults. 5 “A”s help you to become the leader of your own learning experience, according to your specific needs and preferences.
Acquisition of new knowledge and skills, Awareness of your preferences, goals and motivation, Accountability for the progress you make, Action to reach your goals and Application of the newly acquired skills in your daily life are the 5 „A“s of sustainable adult learning. The more “A”s you collect, the deeper the learning process. Learn how to assess what you need to learn, how to set reachable and relevant goals and how to achieve them, according to your specific preferences and modalities and how to be and active part of a knowledge network inside your organization. All our seminars and workshops are based on LearnInProgress to make sure participants continue to learn, to share and to develop their skills after the training and can be booked as a stand-alone training unit.
Please, do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to find a suitable solution for your specific needs.

Teambuilding

Teamwork is essential to labor organization and the heart and soul of a company, organization or family. Working collaboratively with a group of people in order to achieve a common goal is based on individual drive, skills and motivation. However, to make sure that the team is greater than the sum of its parts, it takes subject-matter knowledge, people skills, and the ability to communicate effectively. But it is the spirit of teamwork that breathes life and creativity into your organization. A key role of every leader is to continually build teamwork within their organization. Unfortunately, most managers and supervisors unwittingly sabotage their own team-building efforts through a lack of awareness. Our team-building seminars and workshops are designed to create a new level of teamwork awareness and team building skills. This email address is being protected from spambots. You need JavaScript enabled to view it. to schedule a team-building seminar workshop for your managers, team leaders or creative, fun and effective team-building activities for your team. We will be pleased to send you a proposal designed to tailor your needs.

Motivation and Empowerment

Motivation is what gets us started. Doing whatever we do out of an inner impulse, out of pure pleasure is the strongest of all motivations. However, sometimes it is praise, award or success to motivate us. No matter if motivation is type one or two, it is the ability to motivate ourselves and the people working with us that makes the difference. Empowerment, self-responsible behavior, boosted individual and group performance in a positive work-environment lead to success. Success boosts motivation. A virtuous circle. Motivation and empowerment pay off. Learn how to motivate and empower yourself and others. Contact us. We will be pleased to provide you with a tailored program that suits your organizational needs.

Communication Skills

Organizational communication in real time is of upmost importance in a context that changes rapidly because it improves knowledge sharing, learning, problem spotting and solving and enables the company to adapt quickly to changes of the environment. 

Please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be pleased to identify your specific needs and offer a tailored solution. Want to know more about communication? Check out our offer on the left at the top of the page.